Customer Support Center

Need a hand? Our support team is on hand to help with account-related issues, registration and verification queries, technical concerns or general feedback. You can contact us for bonus questions, payment enquiries or to report a problem. We aim to provide quick, practical assistance and will guide you through verification steps, deposits and withdrawals. We also help with bonus queries and loyalty benefits. For urgent matters use the phone line, or email for non-urgent enquiries.

Department	Contact
Customer support	[email protected] (live chat & email; live chat usually under five minutes, email within 24 hours)
General enquiries	[email protected] (billing, verification and general account enquiries)
Affiliate enquiries	[email protected] (apply for partner programme, tracking and payments)
Phone	+44 20 7946 0832 (available Mon-Fri, 09:00-18:00; can assist with verification)
Working hours	Mon-Fri, 09:00-18:00

Support via Email

Email is our preferred contact method for detailed requests, account-related issues or situations requiring documents. Please send enquiries to [email protected] with a clear subject line and up-to-date contact details so we can respond without delay. Including your account ID and any relevant screenshots helps us resolve matters faster and avoids unnecessary follow-up.

Contact Form

Name

<label for="email" style="font-size:14px;">Email</label><input id="email" name="email" type="email" required maxlength="100" placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;">Message</label><textarea id="message" name="message" required maxlength="1000" placeholder="How can we help you? (include account details if relevant)" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;min-height:120px;resize:vertical;"></textarea><button type="submit" style="background:#0a58ca;color:#fff;padding:10px 14px;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond promptly: most enquiries are answered within one business day. For quick help, use live chat during opening hours; email replies usually arrive within 24 hours. More complex matters, such as ID verification or payment checks, may take longer depending on their nature. We’ll keep you informed at every stage of the process.

Feedback

Your feedback helps us improve SevenPlay. Please share any comments, suggestions or ideas using the feedback form or by emailing [email protected]. We review all messages carefully and use your input to refine features, fix issues and improve the overall user experience. Thank you for helping us make the site clearer, faster and more enjoyable for everyone.