Support is available to assist with account questions, verification and KYC issues, technical concerns and general feedback. The team can help with deposit or withdrawal enquiries, troubleshooting on mobile or desktop, and guidance on safer gambling or account restrictions. For urgent matters, use live chat or the listed phone number; for documentation and non-urgent enquiries, send an email and expect a reply within published working hours. They are authorised to process verification and account updates.
| Department | Contact |
|---|---|
| Customer support | [email protected] — live chat and email (reply within 30 minutes) |
| General enquiries | [email protected] — non-urgent enquiries; typical reply within 24 hours |
| Affiliate enquiries | [email protected] — partnership team (response within 48 hours) |
| Phone | +44 20 7946 0823 — for urgent enquiries and callbacks |
| Working hours | Mon–Sun, 08:00–00:00 (UK time) |
Email is the preferred contact method for detailed requests, account-related issues or submissions that require explanations or documents. Please email [email protected] with a clear subject line and include up-to-date contact details, account ID and any relevant attachments. Providing this information helps the team process enquiries without delay and prevents unnecessary follow-up requests.
Support requests are typically acknowledged promptly; most enquiries are answered within one business day. Complex cases requiring additional checks or verification may take longer to resolve depending on their nature. If a matter needs extra time, the support team will keep you informed of progress and expected timelines — please include account details and any relevant information to help speed up a response.
Please share any feedback, suggestions or ideas for improving the website. All submissions are reviewed carefully and used to refine content, fix issues and enhance usability. Whether it’s a feature request, reporting a problem, or a suggestion for clearer information, your input helps shape the service. Send comments via the contact form or to [email protected] and expect a considered response.
