These Terms and Conditions set out the rules for using the SevenPlay platform and explain the contractual relationship between the operator and users. They describe how we expect customers to behave, how accounts are managed, how promotions operate and the steps we take when processing payments and handling disputes. By registering or using the site you agree to comply with these terms; please read them carefully and keep a copy for your records.
Account holders must provide true, complete and up-to-date personal information and keep login details secure. You are responsible for all activity on your account and must notify us immediately of any unauthorised access. Each person may hold only one account unless otherwise permitted in writing. We may require verification documents, impose limits, restrict activity or suspend accounts while checks are carried out or where we reasonably suspect a breach of these terms.
To use the services you must meet the minimum age and any local legal requirements for gambling in your place of residence. Registration is subject to identity and age verification and to any territorial restrictions we operate. Accounts opened with false information, or in breach of eligibility rules, may be closed and funds withheld pending investigation.
Users must not attempt to manipulate games, exploit system vulnerabilities, use unauthorised software, or engage in collusion, bonus abuse, money laundering or other fraudulent activity. Commercial use of the platform, unauthorised data collection, or actions that interfere with normal operation are prohibited. We may take appropriate action, including withholding funds, cancelling bets, closing accounts and reporting activity to relevant authorities where misuse is suspected.
Promotions require separate opt-in where applicable and are subject to specific promotional terms which form part of these conditions. Promotional offers may include eligibility criteria, wagering requirements, contribution rates, maximum bet limits and expiry periods. If we reasonably suspect abuse or irregular activity in connection with a promotion, we reserve the right to void related bets and withhold or reclaim promotional funds in accordance with the applicable terms.
Payments may be processed using the methods shown in your account. We carry out checks on deposits and withdrawals and may require further documentation before permitting withdrawals. Withdrawal times, minimums and maximums may vary by method and by account status. Third-party payment providers may apply fees or conversion charges which are your responsibility. For security and regulatory reasons, funds may need to be returned to the originating payment method where reasonably possible.
If you have a complaint please contact our support team providing relevant account details and copies of any supporting evidence. We will investigate and aim to resolve disputes promptly and fairly. If we cannot reach agreement, you may refer the matter to independent mediation or pursue any other remedies available to you under applicable law.
We may amend these terms from time to time. Material changes will be communicated by email or site notice where reasonably practicable. Continued use of the platform after changes are published constitutes acceptance of the updated terms. For clarity around specific products or promotions, always check the current terms before participating.
